Bookings

Make a Booking Here!

Terms and Conditions

Bike Matters has evolved! We are no longer a full retail store and do not operate with traditional business hours.

 

Our public opening hours are Monday to Thursday, 9:00 AM – 11:00 AM for drop-offs, collections, and enquiries. Outside of these hours, visits are by appointment only.

 

For All bookings we aim for a 24 - 48hr turnaround time. We will advise if there is any delays based on parts needed or unexpected findings from assessment. Please book for the work needed, as extra work = extra time. This may cause a re-booking at a later date for further work. 

 

For enquiries, please use the call-back request form below. As a solo-run business, I may not always be available to take calls during appointments.

 

Below the form, you'll find our service booking portal. Please read through the details carefully and provide all necessary information. A thorough description of your bike’s issues will help ensure accurate diagnostics and efficient service.

 

Parking Notice: We do not have on-site parking as we operate in a shared laneway. Parking is available at Great Ocean Brewery

 

Thanks,
Jake – Owner & Head Technician

 

Safety Check

(Surf Coast Special)

$89.00 all parts and fittings extra

Make a Booking Here!

All the basics to keep your bike safe and rideable for the daily surf check and coffee run.

Great for kids bikes too.

• Bike inspected
• Frame and wheels wiped and inspected
• Brakes adjusted front and rear
• Gears adjusted front and rear
• Wheels checked, Quick Release / Axle bolts
• Crank and pedals Checked
• Steering bolts Checked
• Tyres pumped
• Test ride & Service report

General Service

(Surf Coast Essential)

$160.00 Including 1 Standard Item Fitted

Make a Booking Here!

For all the bikes that see regular use on the Surf Coast. MTB E- Bike or Gravel Bike? This is the one for you.

• Frame, wheels and main components wiped down and inspected for damage.
• Cables lubricated
• Brake and Mech pivots lubricated
• Full bolt and fitting check, inc cassette and rotors
• Frame bolts checked (basic ,not to torque settings) see Pivot rebuild
• Chain wiped down and lubricated on the bike
• Brakes adjusted front and rear
• Wheels trued in alignment stand
• Chain clean in bio cleaner
• Gears adjusted front and rear using all alignment tools needed
• Hubs, Bottom Bracket headset checked, adjusted if needed
• Wheels trued in bike
• Steering bolts checked
• Tyres pumped
• Test ride and service report

Premium service

(Surf Coast Premium)

$399.00 includes fitting of all items*

*(e-bikes may incur extra fees)

Make a Booking Here!

 Excluding Frame Pivot Bearings

For all of you who are hard on bikes, essentially a full strip clean and rebuild. Check the add on for full suspension bikes. Suspension services can also be added to this with no fitting removal or fitting cost.

Everything in a general service plus

• Headset overhaul
• Bottom Bracket Overhaul
• Full brake bleed and flush front and rear (recommended every 12 months)
• Hubs overhauled and bearings installed as needed.
• Full bike wash / Polish
• Drivetrain Degrease on chain, cassette, cranks & mechs
• Chain waxed with our workshop Teflon mix
• Brake pads and rotors cleaned and refreshed
• Sealant top up (sealant included)
• Wheels checked for true and tension
• Suspension set up on collection.

 

 

Platinum Service

$1000.00 includes fitting of all items*

(parts not included)

Make a Booking Here!

The "make my bike ride like brand new" service. A bike that has been ridden hard for 3-4 years? This is for you. 

Everything in a general service plus

• Full pivot rebuild 
• Fork 200hr Service
• Rear shock 200hr Service
• Headset overhaul
• Bottom Bracket Overhaul
• Full brake bleed and flush front and rear (recommended every 12 months)
• Hubs overhauled and bearings installed as needed.
• Full bike wash / Polish
• Drivetrain Degrease on chain, cassette, cranks & mechs
• Chain waxed with our workshop Teflon mix
• Brake pads and rotors cleaned and refreshed
• Sealant top up (sealant included)
• Wheels checked for true and tension
• Suspension set up on collection.

 

 

Additions

Need a Little Extra?

Contact us here!

Bike wash. $40

Outside bike wash for the bikes brought in straight from the trail

 

• Drivetrain Degrease $40

(only available on chains under 1.0 on Chain Wear Tool)

Chain, Cassette and Cranks.

 

• E-bike Specific $50

Motor / battery connections cleaned, firmware updates and any associated reports. Only available on Bosch, Shimano and Brose Motors.

 

• Suspension set up $35

Static sag and rebound checked and adjusted to recommended settings.

 

Pivot rebuild $150-200 

Suspension pivot clean and regrease. Bolts to torque Specs (each bearing replaced extra $15), bearings not included

 

 

Suspension Services.

A huge part of our business. Drop on over to our SUSPENSION SERVICE page.

 

Suspension performance gradually declines over time as oil degrades, seals wear, and tolerances drift—often without you noticing. What once felt controlled and responsive slowly becomes harsh, vague, or unpredictable. Regular servicing restores the balance, support, and sensitivity your bike was designed to deliver. At Bike Matters, we focus on Ride Dynamics—precision service that keeps your suspension feeling consistent, predictable, and confidence-inspiring.