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Workshop and Service



Terms and Conditions

Bike Matters has evolved! We are no longer a full retail store and do not operate with traditional business hours.

 

Our public opening hours are Monday to Thursday, 9:00 AM – 11:00 AM for drop-offs, collections, and enquiries. Outside of these hours, visits are by appointment only.

 

For All bookings we aim for a 24 - 48hr turnaround time. We will advise if there is any delays based on parts needed or unexpected findings from assessment. Please book for the work needed, as extra work = extra time. This may cause a re-booking at a later date for further work. 

 

For enquiries, please use the call-back request form below. As a solo-run business, I may not always be available to take calls during appointments.

 

Below the form, you'll find our service booking portal. Please read through the details carefully and provide all necessary information. A thorough description of your bike’s issues will help ensure accurate diagnostics and efficient service.

 

Parking Notice: We do not have on-site parking as we operate in a shared laneway. Parking is available at Great Ocean Brewery or the pool lot next door.

 

Thanks,
Jake – Owner & Head Technician

 

Tune up

(Surf Coast Special)

$80.00 all parts and fittings extra

Make a Booking Here!

All the basics to keep your bike safe and rideable for the daily surf check and coffee run.

Great for kids bikes too.

  • Bike inspected
  • Brakes adjusted front and rear
  • Gears adjusted front and rear
  • Wheels checked, Quick Release / Axle bolts
  • Crank and pedals Checked
  • Steering bolts Checked
  • Tyres pumped
  • Test ride & Service report

General Service

(Surf Coast Essential)

$120.00 Including 1 Standard Item Fitted

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For all the bikes that see regular use on the Surf Coast. MTB E- Bike or Gravel Bike? This is the one for you.

  • Frame, wheels and main components wiped down and inspected for damage.
  • Cables lubricated
  • Brake and Mech pivots lubricated
  • Full bolt and fitting check, inc cassette and rotors
  • Frame bolts checked (basic ,not to torque settings) see Pivot rebuild
  • Chain wiped down and lubricated on the bike
  • Brakes adjusted front and rear
  • Gears adjusted front and rear using all alignment tools needed
  • Hubs, Bottom Bracket headset checked, adjusted if needed
  • Wheels trued in bike
  • Steering bolts checked
  • Tyres pumped
  • Test ride and service report

Premium service

(Surf Coast Premium)

$350.00 includes fitting of all items*

*(e-bikes may incur extra fees)

Make a Booking Here!

 Excluding Frame Pivot Bearings

 

For all of you who are hard on bikes, essentially a full strip clean and rebuild. Check the add on for full suspension bikes. Suspension services can also be added to this with no fitting removal or fitting cost.

Everything in a general service plus

  • Headset overhaul
  • Bottom Bracket Overhaul
  • Full brake bleed and flush front and rear (recommended every 12 months)
  • Hubs overhauled and bearings installed as needed.
  • Full bike wash / Polish
  • Drivetrain Degrease on chain, cassette, cranks & mechs
  • Chain waxed with our workshop Teflon mix
  • Brake pads and rotors cleaned and refreshed
  • Sealant top up (sealant included)
  • Wheels checked for true and tension
  • Suspension set up on collection.

 

Additions

Need a Little Extra?

Contact us here!

Bike wash. $35

Outside bike wash for the bikes brought in straight from the trail

 

  • Drivetrain Degrease $35

(only available on chains under 1.0 on Chain Wear Tool)

Chain, Cassette and Cranks.

 

  • E-bike Specific $50

Motor / battery connections cleaned, firmware updates and any associated reports. Only available on Bosch, Shimano and Brose Motors.

 

  • Suspension set up $35

Static sag and rebound checked and adjusted to recommended settings.

 

Pivot rebuild $80 - $110 

Suspension pivot clean and regrease. Bolts to torque Specs (each bearing replaced extra $15), bearings not included

 

 

Suspension Services.

 

Currently Bike Matters is offering the following services in house using all factory seals and recommended oils.

In some cases the oil damper circuit and cartridges may need to be overhauled. This is done external to the store and will be sent to the appropriate service Centre.

   

Forks

Fork in bike $100

Includes headset clean and re-grease surfaces.

Fork out of bike $85

Fork seals cost outline below

Seal Kit Rock shocks $30 - $50

Seal kit Fox $45 - $60.

A lower leg service is the bare minimum for suspension maintenance. This service is recommended every 50hrs of riding. This includes condition inspection, clean lower leg assembly, assess bushings for appropriate tension. Replace dust seals, foam rings, and bath oil, general function test on hand dyno.

 

Rear Shocks

Rear Shock in bike $70

Rear shock out of bike $60

Rear shock seal cost outline below

 

Seal kit Fox $40 - $60

Seal kit Rock shocks $30 - $70

An air can service is a basic service for air-sprung rear shocks and replaces all seals within the air can, and the main dust wiper seal. It is recommended at 50hrs of ride time. Appropriate assembly grease used and installed back in bike if needed, re-set air to original psi. Set up can be made on collection if needed for additional charge, (see suspension set up)